Warranty Policy

Warranty Policy

Warranty Coverage at SureLine Supply

Every product sold by SureLine Supply is covered by the manufacturer's warranty. We are an authorized dealer for every brand in our catalog, which means your warranty is fully valid and manufacturer-backed — not dependent on any third-party or grey-market arrangement

SABA — Warranty Terms

SABA Refrigeration Equipment

All SABA refrigeration products purchased through SureLine Supply carry a 1-year manufacturer's warranty on parts and labor, with an additional 4-year warranty on the compressor (5 years total compressor coverage), covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects and faulty components in the cabinet, refrigeration parts, and compressor under normal, proper use, maintenance, and indoor installation.
• What is not covered: Damage from improper use, poor ventilation, high humidity or dusty environments, unauthorized modifications, power issues (including extension cord use or voltage drops), accidents, transit damage, or normal wear and tear. Warranty is non-transferable and applies to original purchasers only.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with SABA on your behalf. Note: SABA requires warranty registration within 30 days of purchase, and coverage is limited to the continental U.S. and Canada.

SABA Cooking Equipment

All SABA cooking equipment products purchased through SureLine Supply carry a 1-year manufacturer's warranty on parts and labor, with fryer units backed by an additional 5-year limited tank warranty, covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects and faulty gas components under normal, proper use, maintenance, and professional indoor installation. Fryer tanks are covered separately for up to 5 years (full unit replacement if a leak is verified in year one).
• What is not covered: Damage from improper use, poor ventilation, high humidity or dusty environments, residential use, unauthorized modifications, power issues, accidents, transit damage, or normal wear and tear. Warranty is non-transferable and applies to original purchasers only.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with SABA on your behalf. Note: SABA requires warranty registration within 30 days of purchase, and coverage is limited to the continental U.S. and Canada.

Adcraft / Black Diamond — Warranty Terms

All Adcraft and Black Diamond products purchased through SureLine Supply carry a manufacturer's warranty covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects, faulty components, and mechanical failures under normal commercial foodservice operating conditions.
• What is not covered: Damage caused by improper use, residential installation (their warranty is void for residential use), lack of maintenance, unauthorized modifications, physical accidents, shipping damage, or normal wear and tear.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with Admiral Craft on your behalf. Note: registering your product with Admiral Craft is required for warranty service, and proof of purchase with date of sale/installation must be provided.

Maxx Ice - Warranty Terms

All Maxx Ice and Maxx Cold products purchased through SureLine Supply carry a manufacturer's warranty covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions. Warranty length varies by model, contact us for more information.
• What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with Maxx Ice/Maxx Cold (a Legacy Companies brand) on your behalf. Note: product registration is recommended and proof of purchase (date, model, serial number) will be required for any claim.

XPOWER - Warranty Terms

All XPOWER products purchased through SureLine Supply carry a 1-year manufacturer's warranty covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects and workmanship issues on the unit under normal use for one year from the original purchase date, including parts, labor, and one-way shipping (the power cord itself is excluded from coverage).
• What is not covered: Damage caused by misuse, abuse, disassembly, unauthorized modification, corrosive chemicals, improper voltage, fire, flood, negligence, accidents, improper or missed maintenance/repair, or use outside the product's specifications.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with XPOWER on your behalf. Note: a Return Merchandise Authorization (RMA) number and original proof of purchase are required, and the customer is responsible for shipping the unit to XPOWER's service department in its original or equivalent protective packaging (non-contiguous states must cover round-trip freight).

Minuteman - Warranty Terms

All Minuteman products purchased through SureLine Supply carry a manufacturer's warranty covering defects in materials and workmanship under normal use. Coverage length varies by product type:

• Battery auto scrubbers & electric cord machines: 5 years parts, 3 years labor (12 years on poly tanks, 90 days on travel/trip charges)
• Battery & manual sweepers: 3 years parts, 3 years labor (12 years on poly tanks, 90 days travel)
• Autonomous scrubbers: 5 years parts, 3 years labor on the scrubber itself; navigation/LiDAR, brain control module, cameras, and modem are covered for 3 years parts / 1 year labor
• Port-A-Scrub & similar compact units: 1 year parts, 6 months labor
• Upright vacuums (Phenom): 2 years parts and labor
• Stand-alone battery chargers: 1 year
• Replacement parts: 90 days
• Batteries: full replacement for 0–3 months, prorated from 4–12 months

• What is covered: Manufacturing defects in materials and workmanship under normal use, maintenance, and operation per Minuteman's manuals, per the schedule above.
• What is not covered: Normal wear items (belts, cords, switches, hoses, rubber parts, brushes, motor brushes), damage from transportation, unauthorized alterations, misuse or abuse, non-compatible chemicals, and use of non-Minuteman filters (which voids the warranty entirely). Coverage applies only in the U.S. and Canada, to the original purchaser only.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with Minuteman's factory-authorized repair network on your behalf.

Pulse-Bac - Warranty Terms

All Pulse-Bac products purchased through SureLine Supply carry a 1-year manufacturer's warranty (from date of shipment) covering defects in materials and workmanship under normal use.

• What is covered: Manufacturing defects present in the product at the start of the warranty period, when installed, maintained, and used according to Pulse-Bac's instructions and for the vacuum's intended purpose.
• What is not covered: Normal wear and tear, perishable/maintenance items, damage from misuse, negligence, or accidents, and any unauthorized alterations or repairs performed by someone other than Pulse-Bac. Warranty is non-transferable.
• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We coordinate with Pulse-Bac on your behalf. Note: Pulse-Bac requires proof of purchase and the unit must be shipped back to their Tulsa, OK facility for repair or replacement — the customer covers freight both ways.

Vestil — Warranty Terms

Vestil Industrial Equipment

Vestil products purchased through SureLine Supply are covered by the applicable manufacturer's limited warranty, where provided. Warranty periods vary by product and model, ranging from 15 days to 5 years, with certain products covered by specific warranty terms. Coverage generally applies to defects in materials and workmanship, subject to the applicable warranty's terms and exclusions.

• What is covered: Defects in materials and workmanship involving eligible original components, as specified in the applicable product warranty. Depending on the warranty, coverage may include replacement parts for defective components. Some warranties distinguish between major components and wearing parts, which may have different coverage periods.

• What is not covered: Labor and freight expenses, product misuse, negligent operation or repair, corrosion or use in corrosive environments, inadequate or improper maintenance, shipping damage, collisions or incidental damage, and unauthorized modifications. Specific exclusions and limitations vary by product and warranty.

• How to claim: Contact SureLine Supply at support@surelinesupply.com or 833-700-4882. We will help coordinate the warranty inquiry with Vestil as applicable. Please provide your order number, product model, description of the issue, and photos if available. Vestil may require proof of purchase, a written warranty request, or return of the product or affected parts for inspection. Warranty claims are subject to manufacturer review and approval.

Important: Warranty coverage and duration depend on the specific product purchased. Please refer to Vestil's Official Warranty Documents for the applicable warranty terms.

How to File a Warranty Claim

• Email support@surelinesupply.com with your order number, product model, and description of the issue.

• Provide photos or video of the defect if requested.

• We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.

• Most claims are acknowledged the same business day.

Questions? Reach us at support@surelinesupply.com or 833-700-4882.