Billing Terms and Conditions

Effective Date: May 5, 2026

1. Introduction

These Billing Terms and Conditions govern the payment obligations and processes between ADT STORES LLC, operating as SureLine Supply, and the customer. By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

Prices: All prices are listed in USD (United States Dollars) and are subject to change without prior notice
Taxes and Fees: Prices do not include applicable taxes, duties, or charges unless otherwise stated

2.2 Payment Methods

We accept the following payment methods:

Credit/Debit Cards:

Visa
Mastercard
American Express
Discover
Diners Club

Express Checkout Options:

Apple Pay
Google Pay
Shop Pay

2.3 Payment Due Date

Payment for all purchases is collected at checkout at the time of order placement.

3. Invoicing

Invoice Issuance: Invoices are generated upon order completion
Delivery Method: Invoices are sent electronically via email to the address provided at checkout
Customer Responsibility: You are responsible for ensuring that your billing information is accurate and up to date

4. Disputed Charges

Notification Period: You must notify us of any billing dispute within 14 days of the invoice date
Contact Method: Send disputes to support@surelinesupply.com and include your order/invoice number and details
Resolution: We will investigate and resolve disputes promptly

5. Refunds and Credits

Policy Reference: Refunds are handled in accordance with our Return and Refund Policy
Processing Time: Approved refunds are processed within 5–7 business days to the original payment method

6. Taxes

Customer Responsibility: You are responsible for all applicable taxes, including sales tax or other charges required by law
Tax Exemption: If applicable, valid exemption documentation must be provided at the time of purchase

7. Billing Errors

Corrections: Any billing errors will be corrected promptly
Overcharges: Overpayments will be refunded or credited
Undercharges: Any underpayments may be invoiced and must be paid

8. Payment Security

Data Protection: Payment information is handled securely in compliance with industry standards
Payment Processor: We use Shopify Payments and do not store your full credit card information
SSL Encryption: All transactions are protected using Secure Socket Layer (SSL) encryption

9. Changes to Billing Terms

Modification Rights: We reserve the right to modify these Terms at any time
Notification: Updates will be posted on surelinesupply.com
Acceptance: Continued use of our services constitutes acceptance of updated Terms

10. Limitation of Liability

Indirect Damages: We are not liable for indirect, incidental, or consequential damages
Maximum Liability: Our total liability is limited to the amount paid by you in the 6 months prior to the claim

11. Governing Law

Jurisdiction: These Terms are governed by the laws of Washington, District of Columbia, United States
Venue: Any legal action must be brought in courts located in Washington, District of Columbia

12. Contact Information

For billing questions or concerns, please contact us:

Company Name: ADT STORES LLC (SureLine Supply)

Address:
1717 N Street NW, Suite 1
Washington, District of Columbia 20036
United States

Email: support@surelinesupply.com
Phone: 833-700-4882
Website: https://surelinesupply.com

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST

13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and ADT STORES LLC regarding billing matters.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.