Cancellation Policy

Effective Date: May 5, 2026

If you need to cancel your order, we aim to make the process as simple and hassle-free as possible.

1. Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible after placing your order.

• Orders can be canceled within 24 hours of order placement or before shipment, whichever comes first
• If your order has not yet shipped, we will issue a full refund to your original payment method

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2. Cancellation After Shipment

If your order has already been shipped, we are unable to cancel it.

• In this case, you will need to follow our Return and Refund Policy after receiving the item (see policy here)
• Return shipping costs will apply

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3. Restocking Fee

• A 20% restocking fee applies to change-of-mind returns after shipment
• No restocking fee applies to defective, damaged, or incorrect items

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4. How to Request a Cancellation

To request a cancellation, please contact us:

Email: support@surelinesupply.com
Phone: 833-700-4882

Please include your order number and request details for faster processing.

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5. Contact Information

SureLine Supply (ADT STORES LLC)

Phone: 833-700-4882
Email: support@surelinesupply.com

Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST

Address:
1717 N Street NW, Suite 1
Washington, District of Columbia 20009
United States