Cancellation Policy
Effective Date: May 5, 2026
If you need to cancel your order, we aim to make the process as simple and hassle-free as possible.
1. Cancellation Before Shipment
If you wish to cancel your order, please contact us as soon as possible after placing your order.
- Orders can be canceled within 24 hours of order placement or before shipment, whichever comes first
- If your order has not yet shipped, we will issue a full refund to your original payment method
2. Cancellation After Shipment
If your order has already been shipped, we are unable to cancel it.
- In this case, you will need to follow our Return and Refund Policy after receiving the item (see policy here)
- Return shipping costs will apply
3. Restocking Fee
- A 20% restocking fee applies to change-of-mind returns after shipment
- No restocking fee applies to defective, damaged, or incorrect items
4. How to Request a Cancellation
To request a cancellation, please contact us:
Email: support@surelinesupply.com
Phone: 833-700-4882
Please include your order number and request details for faster processing.
5. Contact Information
SureLine Supply (ADT STORES LLC)
Phone: 833-700-4882
Email: support@surelinesupply.com
Business Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST
Address:
1717 N Street NW, Suite 1
Washington, District of Columbia 20036
United States